Living life THE GARUDA WAY means that we care deeply and give our best everyday,
to our company, to our customers, and to our people.
As human beings, we all collect moments and experience. Here at Garuda Indonesia, we seek to give the best experience to everyone we meet.
And by “everyone”, we mean our passengers, our business partners, our teams, our leaders, and also our peers.
No matter what your position or your job description is, everyone is accountable of Garuda Indonesia’s future and sustainability.
We take action and make decisions. We tackle tough issues and proactively solve problems.
Serving in the hospitality industry, Garuda Indonesia focuses on empathy and human touch. Our core is the “HEART”. With that in mind, our “HEART” is the People. We mutually trust, respect, and look after each other.
Let’s make Garuda Indonesia not only a great place to work, but also a great place to grow. Together.
This is how we do things in Garuda Indonesia.
The code of behaviors that we want to embody in our actions.
Do every little thing from the heart. Show your true self genuinely and be trustworthy.
Establish transparency and open communication by conveying facts & truth without sugarcoating, hiding, or withholding things.
Treat everyone with the same respect on daily basis and always be kind to one another.
Demonstrate empathy and pay close attention to the need of others. Our mission is to be a great host, not only to our customers but also to our people.
There is no such thing as “not-my-job”. We show ownership, commitment, and we take full accountability of our actions and statements.
Own it and manage the situation at hands. Be the agent of action, not the victim of circumstance.
Time waits for no man, neither should you. The world moves fast. Ain’t nobody got time to wait around for direction.
Be courageous. Don’t let the fear of making mistakes stop you. Use your best judgment and make the right decision in Garuda’s best interest.
Comply with regulations and behave with professional integrity. Always uphold a strong moral standard and business ethics in the workplace.
This also includes self-discipline. Make sure that we perform every task consistently from the start to finish.
Comply with regulations and behave with professional integrity. Always uphold a strong moral standard and business ethics in the workplace.
This also includes self-discipline. Make sure that we perform every task consistently from the start to finish.
Learn more about the details of Garuda Indonesia’s new way of life in our digital Culture Playbook!